If a deal falls through on our side
What you're owed. What we'll do.
We work hard to never get here. We close with our own funds, we write firm offers, and we don't put deals under contract we can't fund. But if something goes wrong on our side — financing shifts, an undiscovered title issue we couldn't resolve, an internal mistake — this page is what we owe you.
Your earnest money comes back. Fast.
If we cancel after option period, your earnest money is returned within 3 business days. We do not contest it. We do not require you to file anything. We tell the title company to release it.
A written apology that names what happened.
Not a form letter. Sherman writes it personally. It names what went wrong, what we should have caught earlier, and what we're changing so it doesn't happen again.
A referral to a competitor we trust.
If you still need to sell and we can't be the buyer, we'll hand you off to one of two or three buyers we've worked next to for years and trust to do right by you. We don't take a referral fee. We don't get a cut. We give you their direct line; you decide.
An honest debrief if you want one.
At any point after — a day, a month, a year — you can call the number on this page and ask us what happened and what we did about it. We'll tell you.
We've shipped this page so it exists before we ever need it. We hope you never see it. If you do — call.
Call (281) 305-4342